Help Center
How can we help?
Answers for the Personal and Family tracks — searchable and linkable.
Getting Started
LALI states, the scaffold, morning check-in, and Sanctuary Mode
What is LALI and what do the capacity states mean?
Understand the Logixr Allostatic Load Index and the four states that drive your scaffold.
Getting Started
How does the AI scaffold work?
Learn how HolosCognitive breaks your goals into actionable steps and adapts to your capacity.
Getting Started
What is the morning check-in and why does it matter?
The morning check-in sets your LALI baseline for the day and shapes what the scaffold shows you.
Getting Started
What is Sanctuary Mode?
Sanctuary Mode creates a protected space — silencing all notifications and simplifying the interface to a single recovery action.
Getting Started
Scaffold & Tasks
Creating goals, managing steps, reordering, and AI generation
Calendar Integrations
Connecting Google, Outlook, and Apple iCloud calendars
How do I connect Google Calendar?
Link your Google Calendar to feed schedule density into your LALI score and scaffold transition buffers.
Calendar Integrations
How do I connect Microsoft Outlook?
Sync your Outlook or Microsoft 365 calendar with HolosCognitive.
Calendar Integrations
How do I connect Apple iCloud Calendar?
Connect your Apple iCloud Calendar using an app-specific password — no Apple ID password required.
Calendar Integrations
Family & Household
Inviting members, roles, seats, rewards, and co-parenting
How do I invite family members to my household?
Add members to your household so they can share tasks, see the scaffold, and participate in the reward system.
Family & Household
What is the difference between AI seats and Manual seats?
AI seats include full scaffold generation. Manual seats provide task visibility and execution without AI processing.
Family & Household
What are the household roles?
Understand the PRIMARY, DELEGATOR, and MEMBER roles and what each can do within your household.
Family & Household
How does the household reward system work?
Members earn points for completing scaffold steps. The PRIMARY can set rewards and track the household reward ledger.
Family & Household
How do I set up co-parenting across two households?
Connect two separate HolosCognitive households for shared task visibility and custody schedule coordination.
Family & Household
How do I remove a family member from my household?
Remove a member from your household and stop their seat billing immediately.
Family & Household
Billing & Subscriptions
Plans, seats, free trial, cancellation, and payment issues
What is included in the Personal plan?
Everything included in the $29/month Personal plan with no feature gates.
Billing & Subscriptions
What is included in the Family plan?
The Family plan starts at $39/month and includes everything in Personal plus household coordination for multiple members.
Billing & Subscriptions
How does the free trial work?
The 14-day free trial gives you full access to HolosCognitive. A card is required but not charged until day 14.
Billing & Subscriptions
How do I cancel my subscription?
Cancel your subscription at any time — your access continues until the end of the billing period.
Billing & Subscriptions
Troubleshooting
Calendar sync issues, scaffold errors, and account problems
My calendar is not syncing or events are not appearing
Steps to diagnose and fix calendar sync issues for Google, Outlook, and Apple iCloud.
Troubleshooting
My scaffold is not generating or AI is not responding
Diagnose why scaffold generation failed and how to resolve it.
Troubleshooting
My payment failed or I was charged incorrectly
Resolve failed payments, unexpected charges, and billing discrepancies.
Troubleshooting
I cannot sign in or my account is locked
Recover access to your account if you are locked out or cannot sign in.
Troubleshooting